PRIVACY POLICY

and compliance with the provisions set out in the
General Data Protection Regulation (GDPR)

STRICTLY LIMITED TO ALL CONTENTS
ADMINISTRATED BY MANGO FAMILY
AND PUBLISHED BY LAGOON SOFTWARE LTD OR
FULL GAME AHEAD LTD (HONG KONG)

 

 

MANGO FAMILY
Trolley square, Suite 20 C
Wilmington 19806
Delaware, USA
Contact:
gdpr@mango-family.com

This privacy policy was created by Mango Family LLC for the data processing processes of the following three companies: Mango Family, Full Game Ahead (Hong Kong) domiciled at 9th Floor, Amtel Building, 148 Des Voeux Road Central, Central, Hong Kong and Lagoon Software Ltd domiciled at 169 Impasse des Cateaux 2, Morcellement Anna, 90506 Flic en Flac, Mauritius, which market products jointly and which are definite (hereinafter referred to as “Mango”), in order to demonstrate their commitment to the privacy of the users of their websites and game applications. This Privacy Policy applies to Mango Family LLC as well as to Full Game Ahead and Lagoon Software, with whom Mango Family LLC has drawn up contracts strictly defining the framework for the exchange of data between these three (3) companies. Mango may, in compliance with all the articles in this document, use your personal data for the sole purpose of supplying you with the services for which you supplied us with the data.

COLLECTED DATA IS LIMITED TO THE INFORMATION NECESSARY FOR THE USE OF OUR SERVICES AND IS PROCESSED SOLELY FOR THIS PURPOSE. YOUR DATA IS STORED AND PROCESSED WITH THE GREATEST POSSIBLE REGARD FOR PRIVACY PROTECTION. WE UNDERTAKE TO PROTECT YOUR PERSONAL DATA AND NOT TO USE IT IMPROPERLY NOR DISCLOSE IT IN ANY WAY FOR ANY PURPOSE OTHER THAN THE USE OF OUR SERVICES. WE TREAT YOUR DATA WITH DISCRETION. WE INFORM YOU OF THE USE MADE OF YOUR PERSONAL DATA AND THE MANNER IN WHICH IT IS COLLECTED AND GIVE YOU THE OPTION OF EDITING OR DELETING THIS DATA AT ANY TIME. OUR PROCESSES COMPLY WITH THE PROVISIONS SET OUT IN THE GENERAL DATA PROTECTION REGULATION (GDPR).

To find out more about our privacy policy and the way in which we process the personal identifying information collected from our visitors and users, please read the following.

 

1. HOW CAN YOU EXERCISE YOUR RIGHTS?

You have the right to access and correct your personal information, which you can exercise by editing your information yourself on the forms you used to send it to us or by writing to us to request its permanent destruction at the following email address: gdpr@mango-family.com. You can also object to the processing of your personal data by writing to us at the same address. If you decide that your data should not be processed, we will destroy said data within fifteen (15) days following receipt of your request. On requests for the update or destruction of your data: No requests by telephone or by any other communication method apart from the email address given above will be considered.

Information: When your data is removed from our databases, as the collection and storage of personal information is essential for identifying you, the deletion of your data will cause you to lose access to our services when said services require you to formally identify yourself.

 

2. FIELD OF APPLICATION OF THE PRIVACY POLICY

This Privacy Policy is applicable to the way in which Mango processes the personal identifying information it collects via its websites, Facebook® pages and applications, smartphone applications and other platforms.  Mango will never pass on your personal data to a third-party company unless a contract guaranteeing the proper implementation of these regulations has been drawn up with this company, or if communicating your personal data is not necessary for the proper delivery of the services supplied by Mango. This Privacy Policy does not apply to the practices of companies not held or controlled by Mango, nor to persons Mango does not employ or manage, including all third-party contributors to whom Mango will not pass on any personal data and with whom Mango has not drawn up a contract for the transmission of content as well as third-party websites accessible from Mango’s websites.

 

3. COLLECTION AND USE OF PERSONAL DATA

We have endeavored to make our policy on the processing, use and security of your personal data (described in the following points) as clear as possible. You are allowed to check the personal information we hold on you, to make sure that it is correct and represents reality. Rest assured that your personal information is always secure with us and protected. We use your personal information for the purposes for which you have entrusted it to us. We will never sell your personal information and we will only share it with the companies contributing directly to the service to be provided.  We use the personal data you share with us in the following ways:

PROCESS 1:
The collection of information during registration for a promotional gift award program.

Mango will ask you for certain personal data when you want to take part in a promotional lottery (sweepstake). Mango uses this data to respond to your requests, to make the required products and services available to you, to configure your account and to contact you about products and services. For the games: Coin Pusher®, Maze Fiesta®, Prize Fiesta®, and Prize Blast® you have the option of registering for promotions that allow you to receive gifts. When you register to enter sweepstakes organized by Mango Family LLC, you expressly consent to the collection of your personal data by checking a box, which is required in order for your information to be transmitted. You acknowledge that we can make use of it in compliance with this Privacy Policy. To do so, you will be asked for the following information.

 

Requested fields

Description of their use

Email

Contact information used to notify the user that they have won in promotional lotteries or in our other promotional programs.

Password

Provides access to an account synchronized to an online version of the games.

Date of birth

Confirmation of age and eligibility for gift-winning programs.

Sex

Customization of the packaging for some of the gifts send (boy/girl packaging)

Last name

The delivery address we pass on to the carrier in the event of a win including phone contact information required by the majority of carriers. It will also be used to confirm the eligibility of the participant’s geographical area.

First name

Address

Zip code

Town/city

Country

Cell phone or landline number

 

During this process users will be asked to confirm their email address. When sending your confirmation emails, Mango works with the service provider Mailjet SAS, headquartered at 13-13 bis, rue de l’Aubrac – 75012 Paris. Mailjet SAS complies with the General Data Protection Regulation.

Process 1 is carried out by the customer service representatives of Lagoon Software Ltd who are trained in GDPR processes and contractually bound to comply with the privacy guidelines of these regulations.

 

PROCESS 2:
The collection of information prior to the delivery of a promotional gift.

When a participant wins a gift in one of Mango’s promotional game programs, they are required to provide the following documents:

 

Requested documents

Description of their use

An electronic copy of proof of identity (scanned or photographed)

Verification of the identity of the users who are going to receive a promotional gift. We check that the information entered on the profile is the same as that which appears on the proof of identity.

Electronic copy of proof of address (scanned or photographed)

Verification of delivery address. We make sure that users still live at the same address as the one they supplied when they completed their profile in order to avoid sending a prize to a previous or wrong address and we reconfirm its geographic eligibility.

A signed affidavit: DECLARATION OF ADMISSIBILITY, COMPLIANCE, EXEMPTION FROM LIABILITY AND CONSENT FOR ADVERTISING PURPOSES

We request this document for two reasons: 1. To obtain the legal consent of users for the delivery terms of their gift and to give them the option of rejecting them as laid down by the law in some countries. 2. After they receive their gift, winners can send in a photo of them posing holding their gift. Therefore, we request permission in advance from the parties involved so we can publish it.

 

This process 2 is carried out by the customer service representatives of Lagoon Software Ltd who are trained in GDPR processes and contractually bound to comply with the privacy guidelines of these regulations.

 

PROCESS 3:
The collection of Facebook® page URLs for the purpose of creating a customer relationship via the community manager service.

Users can use the game's internal messaging system to contact Mango’s customer service department. If they want to, they can also ask to speak to Mango via Facebook Messenger®. To use this method of communication they have to allow our community managers to identify and contact them. By giving permission to share their Facebook page’s URL, when they connect their player account to Facebook, users allow our community managers to confirm that they hold a player account and to contact them via chat. Through this process, they can benefit from personalized assistance directly via Facebook Messenger®. This process is managed by the secure software of Full Game Ahead and the community managers of Lagoon Software who are trained in GDPR processes and contractually bound to comply with the privacy guidelines of these regulations.

 

4. COLLECTION AND USE OF NON-PERSONAL DATA

Mango receives and automatically records non-personal data on our server logs via your browser, or your mobile device including your IP address, your advertising ID, your mobile device ID number, your game account number (iOS Game Center or Android Game Service) and the source URL when you access our websites. This non-personal data is only collected for the following reasons:

PROCESS 4:
The use of your data for the creation and the identification of an account on an application.

When creating your accounts on one of our applications, after downloading it from App Store or the Google Play Store, Mango uses the data to create your personal account and then reuses it to identify you again on your following visits. This operation is essential for you to find your account in the condition you left it in. The data used for this process is: your mobile device ID number or your iOS Game Center game account number or your Android Game Service game account number or a unique ID number generated by Facebook, depending on the connection mode you have chosen.

PROCESS 5:
The anonymous use of your data to measure the performance of our own advertising campaigns.

For the purpose of optimizing the effectiveness of our own user acquisition campaigns via on-line advertising, our applications may collect your advertising ID. This ID is never transmitted to our servers, so we cannot store this ID on our servers. Your advertising ID is only transmitted to the companies  Apps Flyer and/or Adjust, which allows anonymous statistics to be generated on the performance of our products. At no point in this process are we able to link your personal data to your advertising ID. Apps Flyer and Adjust are responsible companies that complies with the General Data Protection Regulation. If you no longer wish us to use your advertising ID for the exclusive purpose of generating anonymous statistics, please contact us via the following email address: gdpr@mango-family.com

IMPORTANT

MANGO NEVER AUTHORISES the communication of your personal data to third-party companies issuing advertisements and might use it for the purposes of sending you advertisements other than those for Mango products.

All data collected remains under the jurisdiction of the United States and/or the European Union.

 

5. SHARING AND DISCLOSURE OF DATA

Only Mango's specially authorized staff may access data of a personal nature concerning you and only when this is necessary for the effective delivery of our services. Mango is also authorized to disclose your personal data to third parties who work on the behalf of Mango, but solely for the purposes of delivering the services and products you request under good conditions, as defined by processes one (1) through five (5) set out in articles three (3) and four (4) of this document. We share personal data exclusively for these purposes, with third parties whose privacy policies comply with our own and who comply with the provisions set out in the General Data Protection Regulation (GDPR). Mango may also disclose your personal data when:

·       You have expressly consented to us sharing your data for specific purposes by checking the box in the data collection form where you yourself entered your personal data;

·       We are required to comply with subpoenas, injunctions or any other legal requirements;

·       We are required to protect the security of our website users or protect Mango’s rights or ownership;

·       We observe that your activities on websites or applications breach the terms and conditions of service of at least one of Mango’s companies, or any other rule for the use of specific products or services.

 

6. STORAGE OF PERSONAL DATA

Length of storage: Your data of a personal nature may not be stored beyond the length of time strictly necessary for the management of the commercial relationship. However, data serving as proof of a right or a contract or stored in compliance with a legal obligation may be stored pursuant to the provisions in force for up to 10 years.

Storage method and computer security: Your data of a personal nature is stored securely on our servers. Our storage system for your data uses computer technology that greatly reduces the risk of leaks due to the penetration of databases by computer hackers.

Storage location: All of your personal data is exclusively stored on servers geographically located within the European Union.

 

7. DATA ON SOCIAL NETWORKS

The information we may collect from social networks and online websites may include personal information published online and which is publicly available. These online websites and social networks have their own privacy policies which explain how they use and share your personal information. We encourage you to review these privacy policies carefully before using these websites to make sure that you are informed about the way in which your personal information is collected and shared. When you use a Mango product or game via a Social Networking Site such as Facebook® (hereinafter referred to as an “SNS”), you authorize Mango to access certain personal and non-personal data which you have supplied to said SNS, such as your username, your first and last names, your profile photo and user data related to the product or game in question. By accessing a Mango product or game via an SNS, you authorize Mango to collect, store and use all of the data you have agreed that the SNS should make available to Mango via said SNS. The collection, storage and use of your personal data is governed by this Privacy Policy.

 

8. COOKIES

We use cookies, tags, invisible pixels and other similar technologies solely to personalize your visit. Information collected using these means does not include any personal details. The information collected using these methods is never shared with third parties.  Our cookies contain neither sensitive personal information, nor information relative to targeted advertising: In this case, pursuant to the provisions set out in the General Data Protection Regulation, they require no prior consent from you.

 

9. CONSENT

If you do not consent to the collection, use or disclosure of your personal data as set out herein, please do not send any personal data to Mango. If you have sent personal data to Mango and no longer agree to its use or disclosure as set out herein, please inform Mango of this by contacting us at: gdpr@mango-family.com

 

10. AMENDMENTS OF THE
PRIVACY POLICY

THE LAST VERSION OF THIS PRIVACY POLICY WAS UPDATED ONLINE ON FEBRUARY 9th, 2019.  We guarantee our updates and never change our policy in such a way that it offers less protection of your personal data without your consent. We publish changes on our website at the following address: https://www.mango-family.com/privacypolicy/ and if we have your email address, we can send you a message to inform you directly of the changes and updates. Mango reserves the right, at its sole discretion, to amend this policy at any time, without being required to give you prior notification. Please make sure to re-read this policy from time to time. By continuing to use Mango websites after changes have been made, you indicate your agreement to said changes. No provision in this privacy policy may be deemed to create a contract or a guarantee. Mango does not guarantee an error-free performance by way of this document. We shall make all reasonable efforts to comply with this Privacy Policy and we undertake to take corrective action in as short a time as possible in the event of a failure to do so. Mango may not be held liable for any incidental, consequential or punitive damages linked to this Privacy Policy. This Privacy policy is governed by the laws of the United States of America and/or of the European Union.

 

11. COMPLIANCE WITH THE GENERAL DATA PROTECTION REGULATION (GDPR)

If you are a legal representative or represent an accredited government organization, you can ask to be put in contact with our Data Protection Officer. To do so, please explain in detail the reason for your request and send it to gdpr@mango-family.com. Mango has thoroughly mapped its personal data processing processes. Measures have been taken to ensure that our internal processes comply with the provisions of the General Data Protection Regulation (GDPR). An external audit has been carried out to assess all personal data processing. This audit revealed that none of our processing threatens the privacy of the persons concerned by our personal data processing, and that all our processing is lawful and fulfills a need related to the performance of our business activity. Our internal processes are highly secure in order to protect the privacy of the persons concerned. Our processing is fully documented in the records intended to be examined by the competent authorities when the latter request to do so.

 

12. QUESTIONS AND SUGGESTIONS

If you have any questions or suggestions related to this Privacy Policy or your personal data, feel free to contact us by email at the following address: gdpr@mango-family.com.

 

MANGO FAMILY
Trolley square, Suite 20 C
Wilmington 19806
Delaware
USA
Tel: +1 (302) 327-8213
Contact :
gdpr@mango-family.com